{"id":66258,"date":"2022-10-20T09:39:53","date_gmt":"2022-10-20T07:39:53","guid":{"rendered":"https:\/\/www.prodata.de\/loyalty\/66258\/"},"modified":"2022-10-20T09:41:45","modified_gmt":"2022-10-20T07:41:45","slug":"66258","status":"publish","type":"post","link":"https:\/\/www.prodata.de\/loyalty\/en\/66258\/","title":{"rendered":"Net Promoter Score"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2zchsge-5c2941aaa546cf5591db8e67319b95a5\">\n.avia-section.av-2zchsge-5c2941aaa546cf5591db8e67319b95a5{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-2zchsge-5c2941aaa546cf5591db8e67319b95a5 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66258'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l9gr25j5-7e672f15d217462a0f19b8aeeefcecde\">\n#top .av-special-heading.av-l9gr25j5-7e672f15d217462a0f19b8aeeefcecde{\npadding-bottom:10px;\ncolor:#000000;\n}\nbody .av-special-heading.av-l9gr25j5-7e672f15d217462a0f19b8aeeefcecde .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l9gr25j5-7e672f15d217462a0f19b8aeeefcecde .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-l9gr25j5-7e672f15d217462a0f19b8aeeefcecde .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l9gr25j5-7e672f15d217462a0f19b8aeeefcecde av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Net Promoter Score  <\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>How does your company perform?<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8r40ge-f7caad03f1fc7b81085a7b637fa913aa\">\n.avia-section.av-8r40ge-f7caad03f1fc7b81085a7b637fa913aa{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-8r40ge-f7caad03f1fc7b81085a7b637fa913aa main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66258'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-26a8r3i-321b26dc48ed81833ba2f26a573ff60c\">\n#top .hr.av-26a8r3i-321b26dc48ed81833ba2f26a573ff60c{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-26a8r3i-321b26dc48ed81833ba2f26a573ff60c .hr-inner{\nwidth:50px;\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='hr av-26a8r3i-321b26dc48ed81833ba2f26a573ff60c hr-custom  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l9gr3i5e-3df730a85ed3968aad8214af5c7e45b7\">\n#top .av_textblock_section.av-l9gr3i5e-3df730a85ed3968aad8214af5c7e45b7 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l9gr3i5e-3df730a85ed3968aad8214af5c7e45b7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The Net Promoter Score, or NPS, is a metric that shows companies how loyal their customers are. This score was developed by Fred Reichheld. It is used worldwide, across all industries and by numerous companies.<\/p>\n<p>How does the NPS work?<\/p>\n<p>When customers are surveyed, they are asked how likely they are to recommend the company to others.<\/p>\n<p>The calculation is very simple: customers give their feedback on a scale of -10 to +10 as part of a survey.<br \/>\nHere, the value -10 means &#8220;highly unlikely&#8221; and the value +10 means &#8220;highly probable&#8221;.<\/p>\n<p>The respondents are then divided into three groups: Promoters, Passive Satisfiers, and Critics.<br \/>\nThe higher above 0, the more customer-focused your company is. A score above 30 is remarkable, 50 is excellent, and above 70 is exceptional. However, perfect values do not exist.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1jreiby-75504aa06cff2a93ae4260b3ee7e7d71\">\n.avia-section.av-1jreiby-75504aa06cff2a93ae4260b3ee7e7d71{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-1jreiby-75504aa06cff2a93ae4260b3ee7e7d71 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66258'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12qn6j2-37a72301a22f2834fff43ab26fbc9473\">\n#top .av_textblock_section.av-12qn6j2-37a72301a22f2834fff43ab26fbc9473 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-12qn6j2-37a72301a22f2834fff43ab26fbc9473 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.prodata.de\/loyalty\/en\/blog\/\">Back to the overview<\/a><\/p>\n<\/div><\/section>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nmy4we-30ef6873c88abf2ffe3c46a1fbf3ca1e\">\n.avia-section.av-nmy4we-30ef6873c88abf2ffe3c46a1fbf3ca1e{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-nmy4we-30ef6873c88abf2ffe3c46a1fbf3ca1e main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-66258'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-66258","post","type-post","status-publish","format-standard","hentry","category-customer-loyalty"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - 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