{"id":64352,"date":"2022-08-18T14:39:39","date_gmt":"2022-08-18T12:39:39","guid":{"rendered":"https:\/\/multi.prodata.de\/loyalty\/?p=64352"},"modified":"2022-08-18T16:20:08","modified_gmt":"2022-08-18T14:20:08","slug":"customer-experience","status":"publish","type":"post","link":"https:\/\/www.prodata.de\/loyalty\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap fullsize'  ><div  class='avia-slideshow av-3d11nr4-6aec14579c04983ff61a7ca0f20546e7 avia-slideshow-featured av_slideshow_full avia-slide-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' 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  \/><\/div><\/li><\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aj8cu8-faccb582774a9f55cfc0eca9860430e1\">\n.avia-section.av-aj8cu8-faccb582774a9f55cfc0eca9860430e1{\nbackground-color:#ffffff;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-aj8cu8-faccb582774a9f55cfc0eca9860430e1 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64352'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8\">\n#top .av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8{\npadding-bottom:10px;\ncolor:#000000;\n}\nbody .av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 .special-heading-inner-border{\nborder-color:#000000;\n}\n.av-special-heading.av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l6z14kgh-de707aae4afdc3095764b005ecef8ce8 av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer Experience<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2lv9gyo-4a2eaf7db3a20d622347a42765e5f4d1\">\n.avia-section.av-2lv9gyo-4a2eaf7db3a20d622347a42765e5f4d1{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-2lv9gyo-4a2eaf7db3a20d622347a42765e5f4d1 main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64352'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28pn58g-6014806e5bcd14579818b750b26109f6\">\n#top .hr.av-28pn58g-6014806e5bcd14579818b750b26109f6{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-28pn58g-6014806e5bcd14579818b750b26109f6 .hr-inner{\nwidth:50px;\nborder-color:#ffffff;\n}\n<\/style>\n<div  class='hr av-28pn58g-6014806e5bcd14579818b750b26109f6 hr-custom  avia-builder-el-4  el_before_av_textblock  avia-builder-el-first  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l6z14qo3-6980edcd395eb527ab00eb4426367b9c\">\n#top .av_textblock_section.av-l6z14qo3-6980edcd395eb527ab00eb4426367b9c .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l6z14qo3-6980edcd395eb527ab00eb4426367b9c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Unter Customer Experience versteht man die Summe aller Erfahrungen und Gef\u00fchle, die ein Kunde mit einem Unternehmen und oder einer Marke macht. Sie umfasst dabei alle Schritte w\u00e4hrend der Customer Journey, d.h. vom ersten bis zum letzten Kontaktpunkt.<\/p>\n<p>Ziel ist es, als Unternehmen dem Kunden die bestm\u00f6gliche Customer Experience zu bieten und somit die Kundenerlebnisse im Sinne positiver Erfahrungen zu beeinflussen. Schlie\u00dflich beeinflusst das Kundenerlebnis die Kundenzufriedenheit, die Kundenbindung und die Weiterempfehlungsrate an Familie und Freunde.<\/p>\n<p>Mit diesen Tipps verbessern Sie Ihre Customer Experience:<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Sprechen Sie mehrere Sinne und Gef\u00fchle an, um die Kundenerfahrung unvergesslich zu machen.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Kommunizieren Sie mit Ihren Kunden \u00fcber die passende Plattform auf eine Art und Weise, die die Mentalit\u00e4t der Zielgruppe ber\u00fccksichtigt.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Gestalten Sie die Customer Journey m\u00f6glichst benutzerfreundlich, um ein effizientes Kauferlebnis zu erreichen.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Durchleben Sie den Kaufprozess als Kunde des eigenen Unternehmens, um m\u00f6gliche Defizite zu identifizieren.<\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l8esg-e44beefad0f9c8243bd6e60e7360cd70\">\n.avia-section.av-l8esg-e44beefad0f9c8243bd6e60e7360cd70{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-l8esg-e44beefad0f9c8243bd6e60e7360cd70 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64352'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-16p8gg0-203933cc5a746d561f7701015c6a94fe\">\n#top .av_textblock_section.av-16p8gg0-203933cc5a746d561f7701015c6a94fe .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-16p8gg0-203933cc5a746d561f7701015c6a94fe '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/www.prodata.de\/loyalty\/blog\/\">Zur\u00fcck zur \u00dcbersicht<\/a><\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ok885c-5acc102c3bebb09837db782177c985df\">\n.avia-section.av-ok885c-5acc102c3bebb09837db782177c985df{\nbackground-color:#000000;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-ok885c-5acc102c3bebb09837db782177c985df main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-64352'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>Unter Customer Experience versteht man die Summe aller Erfahrungen und Gef\u00fchle, die ein Kunde mit einem Unternehmen und oder einer Marke macht. Sie umfasst dabei alle Schritte w\u00e4hrend der Customer Journey, d.h. vom ersten bis zum letzten Kontaktpunkt.<\/p>\n","protected":false},"author":3,"featured_media":64359,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-64352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundenbindung"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience - Prodata Loyalty Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prodata.de\/loyalty\/customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience - Prodata Loyalty Solutions\" \/>\n<meta property=\"og:description\" content=\"Unter Customer Experience versteht man die Summe aller Erfahrungen und Gef\u00fchle, die ein Kunde mit einem Unternehmen und oder einer Marke macht. 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